| 2010 |
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| 18 | Dispatch tooling for global service delivery. David Loewenstern, Melissa J. Buco, Yixin Diao, Heiko Ludwig, Christopher Ward. CNSM 2010, 402-405. Web SearchBibTeXDownload |
| 2009 |
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| 17 | A service delivery platform for server management services. Jon Lenchner, Daniela Rosu, Nicole F. Velasquez, Shang Guo, Ken Christiance, Don DeFelice, Prasad M. Deshpande, Krishna Kummamuru, Naama Kraus, Laura Z. Luan, Debapriyo Majumdar, Martin McLaughlin, Shila Ofek-Koifman, Deepak P, Charles Perng, Haggai Roitman, Christopher Ward, James Young. IBM Journal of Research and Development (53): 2 (2009). Web SearchBibTeXDownload |
| 16 | Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud. Rajeev Gupta, K. Hima Prasad, Laura Z. Luan, Daniela Rosu, Christopher Ward. IEEE SCC 2009, 57-64. Web SearchBibTeXDownload |
| 15 | Towards an optimized model of incident ticket correlation. Patricia Marcu, Genady Grabarnik, Laura Z. Luan, Daniela Rosu, Larisa Shwartz, Christopher Ward. Integrated Network Management 2009, 569-576. Web SearchBibTeXDownload |
| 2008 |
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| 14 | Optimizing Change Request Scheduling in IT Service Management. Leila Zia, Yixin Diao, Daniela Rosu, Christopher Ward, Kamal Bhattacharya. IEEE SCC (1) 2008, 41-48. Web SearchBibTeXDownload |
| 13 | Decomposition of IT service processes and alternative service identification using ontologies. Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco. NOMS 2008, 714-717. Web SearchBibTeXDownload |
| 12 | Using mixed integer programming to schedule it change requests. Leila Zia, Yixin Diao, Christopher Ward, Kamal Bhattacharya. NOMS 2008, 895-898. Web SearchBibTeXDownload |
| 2007 |
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| 11 | IT Service Provider's Multi-Customer and Multi-Tenant Environments. Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger. CEC/EEE 2007, 559-566. Web SearchBibTeXDownload |
| 10 | IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward. DSOM 2007, 195-198. Web SearchBibTeXDownload |
| 9 | IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward. IEEE SCC 2007, 574-581. Web SearchBibTeXDownload |
| 8 | Service Provider Considerations for IT Service Management. Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger. Integrated Network Management 2007, 757-760. Web SearchBibTeXDownload |
| 2005 |
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| 7 | GoCast: Gossip-Enhanced Overlay Multicast for Fast and Dependable Group Communication. Chunqiang Tang, Rong N. Chang, Christopher Ward. DSN 2005, 140-149. Web SearchBibTeXDownload |
| 6 | Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems. Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang. ICWS 2005, 237-245. Web SearchBibTeXDownload |
| 5 | PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics. Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward. IEEE SCC 2005, 33-40. Web SearchBibTeXDownload |
| 4 | Low traffic overlay networks with large routing tables. Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward. SIGMETRICS 2005, 14-25. Web SearchBibTeXDownload |
| 2004 |
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| 3 | Utility computing SLA management based upon business objectives. Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu. IBM Systems Journal (43): 159-178 (2004). Cited by 64Web SearchBibTeXDownload |
| 2003 |
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| 2 | QoS-Assured Service Composition in Managed Service Overlay Networks. Xiaohui Gu, Klara Nahrstedt, Rong N. Chang, Christopher Ward. ICDCS 2003, 194. Web SearchBibTeXDownload |
| 1 | Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM. Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah. ISADS 2003, 157-164. Cited by 20Web SearchBibTeXDownload |
