| 2011 |
|---|
| 8 | Simultaneously improving CSAT and profit in a retail banking organization. Sameep Mehta, Ullas Nambiar, Vishal S. Batra, Sumit Negi, Prasad Deshpande, Gyana R. Parija. CIKM 2011, 2505-2508. Web SearchBibTeXDownload |
| 7 | A System for Providing Differentiated QoS in Retail Banking. Sameep Mehta, Girish Chafle, Gyana R. Parija, Vikas Kedia. IJCAI 2011, 2494-2499. Web SearchBibTeXDownload |
| 6 | Contact Center Scheduling with Strict Resource Requirements. Aman Dhesi, Pranav Gupta, Amit Kumar, Gyana R. Parija, Sambuddha Roy. IPCO 2011, 156-169. Web SearchBibTeXDownload |
| 5 | Minimum Cost Resource Allocation for Meeting Job Requirements. Venkatesan T. Chakaravarthy, Gyana R. Parija, Sambuddha Roy, Yogish Sabharwal, Amit Kumar. IPDPS 2011, 14-23. Web SearchBibTeXDownload |
| 2010 |
|---|
| 4 | Effective decision support systems for workforce deployment. Vijil Chenthamarakshan, Kashyap Dixit, M. Gattani, Munish Goyal, Pranav Gupta, Nanda Kambhatla, Rohit Lotlikar, Debapriyo Majumdar, Gyana R. Parija, Sambuddha Roy, Soujanya Soni, Karthik Visweswariah. IBM Journal of Research and Development (54): 5 (2010). Web SearchBibTeXDownload |
| 2009 |
|---|
| 3 | Effective Decision Support for Workforce Deployment Service Systems. Kashyap Dixit, Munish Goyal, Pranav Gupta, Nanda Kambhatla, Rohit Lotlikar, Debapriyo Majumdar, Gyana R. Parija, Sambuddha Roy, Soujanya Soni. IEEE SCC 2009, 104-111. Web SearchBibTeXDownload |
| 2 | Towards Providing Value Based Differentiated QoS. Girish Chafle, Sameep Mehta, Gyana R. Parija. IEEE SCC 2009, 136-143. Web SearchBibTeXDownload |
| 1 | Analyses for Service Interaction Networks with Applications to Service Delivery. S. Kameshwaran, Sameep Mehta, Vinayaka Pandit, Gyana R. Parija, Sudhanshu Singh, Nukala Viswanadham. SDM 2009, 377-388. Web SearchBibTeXDownload |
