| 2011 |
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| 20 | Performance management and quantitative modeling of IT service processes using mashup patterns. Carlos Raniery Paula dos Santos, Lisandro Zambenedetti Granville, Winnie Cheng, David Loewenstern, Larisa Shwartz, Nikos Anerousis. CNSM 2011, 1-9. Web SearchBibTeXDownload |
| 19 | A data confidentiality architecture for developing management mashups. Carlos Raniery Paula dos Santos, Rafael Santos Bezerra, Lisandro Zambenedetti Granville, Leandro Marcio Bertholdo, Winnie Cheng, Nikos Anerousis. Integrated Network Management 2011, 49-56. Web SearchBibTeXDownload |
| 18 | The cost of service quality in IT Outsourcing. Nikos Anerousis, Yixin Diao, Aliza Heching. Integrated Network Management 2011, 773-784. Web SearchBibTeXDownload |
| 2010 |
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| 17 | Assessing Expertise Awareness in Resolution Networks. Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qihong Shao. ASONAM 2010, 128-135. Web SearchBibTeXDownload |
| 16 | Content-Aware Resolution Sequence Mining for Ticket Routing. Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi Chen. BPM 2010, 243-259. Web SearchBibTeXDownload |
| 15 | PTM: probabilistic topic mapping model for mining parallel document collections. Duo Zhang, Jimeng Sun, ChengXiang Zhai, Abhijit Bose, Nikos Anerousis. CIKM 2010, 1653-1656. Web SearchBibTeXDownload |
| 14 | Generative models for ticket resolution in expert networks. Gengxin Miao, Louise E. Moser, Xifeng Yan, Shu Tao, Yi Chen, Nikos Anerousis. KDD 2010, 733-742. Web SearchBibTeXDownload |
| 13 | Elements of system design optimization in service quality management. Nikos Anerousis, Yixin Diao, Aliza Heching. NOMS 2010, 48-55. Web SearchBibTeXDownload |
| 12 | Risk identification and project health prediction in IT service management. Geraldine Abbott, Nikos Anerousis, Forrest Gordon, Allen Grussing, Sergey Makogon, Paul Manore, Fiona Humphries, Joan Sherry, Shu Tao. NOMS 2010, 724-733. Web SearchBibTeXDownload |
| 2009 |
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| 11 | Two Heads Better Than One: Metric+Active Learning and its Applications for IT Service Classification. Fei Wang, Jimeng Sun, Tao Li, Nikos Anerousis. ICDM 2009, 1022-1027. Web SearchBibTeXDownload |
| 2008 |
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| 10 | Clustered subset selection and its applications on it service metrics. Christos Boutsidis, Jimeng Sun, Nikos Anerousis. CIKM 2008, 599-608. Web SearchBibTeXDownload |
| 9 | Efficient ticket routing by resolution sequence mining. Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis. KDD 2008, 605-613. Web SearchBibTeXDownload |
| 8 | Enterprise mashups and Web 2.0 for management. Hani Jamjoom, Nikos Anerousis. NOMS 2008. Web SearchBibTeXDownload |
| 7 | EasyTicket: a ticket routing recommendation engine for enterprise problem resolution. Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis. PVLDB (1): 1436-1439 (2008). Web SearchBibTeXDownload |
| 2007 |
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| 6 | Service Assurance Process Re-Engineering Using Location-aware Infrastructure Intelligence. Hani Jamjoom, Nikos Anerousis, Raymond B. Jennings III, Debanjan Saha. Integrated Network Management 2007, 439-448. Web SearchBibTeXDownload |
| 2006 |
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| 5 | Problem Determination in Enterprise Middleware Systems using Change Point Correlation of Time Series Data. Manoj K. Agarwal, Manish Gupta, Vijay Mann, Narendran Sachindran, Nikos Anerousis, Lily B. Mummert. NOMS 2006, 471-482. Web SearchBibTeXDownload |
| 2005 |
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| 4 | Management of enterprise web applications: problems, approaches, solutions. A. Keller, Nikos Anerousis. Integrated Network Management 2005, 791. Web SearchBibTeXDownload |
| 3 | Health monitoring and control for application server environments. Nikos Anerousis, Ann Black, Susan Hanson, Lily B. Mummert, Giovanni Pacifici. Integrated Network Management 2005, 75-88. Web SearchBibTeXDownload |
| 2004 |
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| 2 | Pervasive computing and management. Nikos Anerousis. NOMS (1) 2004, 921. Web SearchBibTeXDownload |
| 2000 |
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| 1 | View-based management of services in a programmable internetwork. Nikos Anerousis, Gisli Hjalmtysson. NOMS 2000, 957-958. Web SearchBibTeXDownload |
