| 2011 |
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| 19 | Simultaneously improving CSAT and profit in a retail banking organization. Sameep Mehta, Ullas Nambiar, Vishal S. Batra, Sumit Negi, Prasad Deshpande, Gyana R. Parija. CIKM 2011, 2505-2508. Web SearchBibTeXDownload |
| 18 | Discovering customer intent in real-time for streamlining service desk conversations. Ullas Nambiar, Tanveer A. Faruquie, L. Venkata Subramaniam, Sumit Negi, Ganesh Ramakrishnan. CIKM 2011, 1383-1388. Web SearchBibTeXDownload |
| 2010 |
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| 17 | Handling Noisy Queries in Cross Language FAQ Retrieval. Danish Contractor, Govind Kothari, Tanveer A. Faruquie, L. Venkata Subramaniam, Sumit Negi. EMNLP 2010, 87-96. Web SearchBibTeXDownload |
| 2009 |
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| 16 | SMS based Interface for FAQ Retrieval. Govind Kothari, Sumit Negi, Tanveer A. Faruquie, Venkatesan T. Chakaravarthy, L. Venkata Subramaniam. ACL/AFNLP 2009, 852-860. Web SearchBibTeXDownload |
| 15 | A survey of types of text noise and techniques to handle noisy text. L. Venkata Subramaniam, Shourya Roy, Tanveer A. Faruquie, Sumit Negi. AND 2009, 115-122. Web SearchBibTeXDownload |
| 14 | CRM Analytics Framework. Joseph P. Bigus, Upendra Chitnis, Prasad M. Deshpande, Ramakrishnan Kannan, Mukesh K. Mohania, Sumit Negi, Deepak P, Edwin Pednault, Soujanya Soni, Bipen K. Telkar, Brian F. White. COMAD 2009. Web SearchBibTeXDownload |
| 13 | Customer-focused service management for contact centers. Manish Bhide, Sumit Negi, L. Venkata Subramaniam, Himanshu Gupta. IBM Journal of Research and Development (53): 9 (2009). Web SearchBibTeXDownload |
| 12 | Automatically Extracting Dialog Models from Conversation Transcripts. Sumit Negi, Sachindra Joshi, Anup Chalamalla, L. Venkata Subramaniam. ICDM 2009, 890-895. Web SearchBibTeXDownload |
| 11 | Protecting Sensitive Customer Information in Call Center Recordings. Tanveer A. Faruquie, Sumit Negi, L. Venkata Subramaniam. IEEE SCC 2009, 81-88. Web SearchBibTeXDownload |
| 10 | Language independent unsupervised learning of short message service dialect. Sreangsu Acharyya, Sumit Negi, L. Venkata Subramaniam, Shourya Roy. IJDAR (12): 175-184 (2009). Web SearchBibTeXDownload |
| 2008 |
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| 9 | Unsupervised learning of multilingual short message service (SMS) dialect from noisy examples. Sreangsu Acharyya, Sumit Negi, L. Venkata Subramaniam, Shourya Roy. AND 2008, 67-74. Web SearchBibTeXDownload |
| 8 | Identification of class specific discourse patterns. Anup Chalamalla, Sumit Negi, L. Venkata Subramaniam, Ganesh Ramakrishnan. CIKM 2008, 1193-1202. Web SearchBibTeXDownload |
| 7 | Exploiting context to detect sensitive information in call center conversations. Tanveer A. Faruquie, Sumit Negi, Anup Chalamalla, L. Venkata Subramaniam. CIKM 2008, 1513-1514. Web SearchBibTeXDownload |
| 6 | J2EE Architecture for Database Cluster-Based High Volume E-Commerce Web Applications. Vishal S. Batra, Wen-Syan Li, Sumit Negi. ICDCS 2008, 697-704. Web SearchBibTeXDownload |
| 2006 |
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| 5 | Automatic Sales Lead Generation from Web Data. Ganesh Ramakrishnan, Sachindra Joshi, Sumit Negi, Raghu Krishnapuram, Sreeram Balakrishnan. ICDE 2006, 101. Web SearchBibTeXDownload |
| 2005 |
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| 4 | TAP: A Platform for Enabling Enterprises to Develop Business Specific Text Analytic Applications. Neeraj Agrawal, Scott Holmes, Sachindra Joshi, Sumit Negi. COMAD 2005, 103-111. Web SearchBibTeXDownload |
| 2004 |
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| 3 | The eShopmonitor: A comprehensive data extraction tool for monitoring Web sites. Neeraj Agrawal, Rema Ananthanarayanan, Rahul Gupta, Sachindra Joshi, Raghu Krishnapuram, Sumit Negi. IBM Journal of Research and Development (48): 679-692 (2004). Web SearchBibTeXDownload |
| 2 | EShopMonitor: A Web Content Monitoring Tool. Neeraj Agrawal, Rema Ananthanarayanan, Rahul Gupta, Sachindra Joshi, Raghu Krishnapuram, Sumit Negi. ICDE 2004, 817-820. Web SearchBibTeXDownload |
| 2003 |
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| 1 | A bag of paths model for measuring structural similarity in Web documents. Sachindra Joshi, Neeraj Agrawal, Raghu Krishnapuram, Sumit Negi. KDD 2003, 577-582. Web SearchBibTeXDownload |
